Thank you for visiting and shopping at www.foggymountainpasta.com. The following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time:
We make our artisan pasta in small batches to preserve the natural goodness and flavor of the ingredients carefully selected to use in our pasta. Orders are processed each Sunday. We have a lead time of 7-days. Our production team will review orders and, if needed, contact customers for or with additional information regarding shipping, packaging, handling, or other related concerns.. Orders are shipped on Wednesdays. Orders are not shipped or delivered on weekends or holidays, including the period of time between Christmas (12/25) and New Year's Day (1/1).
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. We offer shipping through USPS Priority Mail. Delivery delays can occasionally occur.
Shipment to P.O. Boxes or APO/FPO Addresses:
Foggy Mountain Pasta does not ship to PO Boxes or APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Because of the nature of our products (consumables, dietary supplements), we accept limited returns.
If you are returning an item, you need to send a written notification via email within 7 days of receipt of product(s). Additionally, item(s) need(s) to be received back to us within 14 days of receipt by the customer. For refund, product(s) needs to be in the original packaging, unopened, tamper seal intact, label unaltered.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please email us to request our return shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.